After-Sales Service

After-Sales Service Policy

1. Warranty & Repair Support

Leodreams Mobiles will repair your product at our cost if it has a manufacturing defect and is within the warranty period mentioned in our warranty guidelines (link).
This applies to products purchased from:

  • The official Leodreams Mobiles website

If the product was purchased through another platform, we advise contacting their support team first. If their resolution is unsatisfactory, you may contact us directly.
For such cases, we provide repair or replacement (if under warranty). You must ship the product to our service address and bear the one-way courier charges. We will send the repaired/replaced unit back at our cost.
Note: Repair/replacement is allowed only once per product.

2. About “24-Hour Replacement” Products

If a product is labeled as “24 hours Replacement”, it is still eligible only for repair or replacement, not a direct refund.

If the product received is damaged, you must notify us within 48–72 hours of delivery. After we receive the product and confirm that all original accessories are included, we will either:

  • Repair the product, or
  • Issue full store credit so you can exchange it for another item on our website.

3. Accessories Policy

Accessories are not covered under warranty.
If an accessory is damaged or defective, you must inform us within 24 hours of delivery for us to replace it.
Complaints raised after 24 hours will not be accepted.

4. Ineligible for Repair / Post-Sales Service

Service cannot be provided in the following cases:

  • Product was delivered damaged but not reported within 24 hours.
  • Product damage is due to mishandling or not following the brand’s usage instructions.

Post-Sale Service Process & Timeline

We aim to complete the entire service process within 10–12 days. Below is the typical breakdown:

1. Raising a Request

You will receive a response by the next working day. We may ask for additional details before approving the repair/replacement.

2. Inspection

Once the product reaches us, our team requires 4–5 working days to inspect it. We will inform you of the inspection results once complete.

Refund & Replacement Policy

1. Situations NOT eligible for refunds:

  • Delays caused by logistics partners, natural calamities, or customer unavailability.
  • Physical damage not reported within 24 hours of delivery.
  • Damage caused by electrical surges or customer mishandling.
  • Customer dissatisfaction with product appearance, sound, or performance when the product is not defective.
  • Partial COD advance payment - this is non-refundable in case of RTO, customer cancellation, or return.
  • Any form of user-caused damage.

2. Refund Deductions

If applicable, refund amounts may be processed after deducting bank and delivery charges, depending on the situation.